Your privacy, in plain language.

This website is operated by APS Pro Solutions FZ-LLC, VUNE3164, Compass Building, Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, the company through which Jakob Trobollowitsch provides his mentoring. We are the controller of your personal data. For any privacy question, contact jt@awarenessperformance.com.

Data you give us on this website: when you submit a form we collect your name, email, and anything you write to us. When you request the Performance Code, we also record your consent to Jakob’s emails, when you gave and confirmed it, and whether you open them or click their links.

When you book a call: your name, email, phone number, time zone and your answers in the booking form, such as the player’s name, whether the player is under 18 and the next important tournament.

When you pay: Stripe processes your card details directly. We never see or store your card number; we receive a confirmation of the payment and its amount.

During the mentoring: the Player Record Sheet you fill in before the kickoff call, a written transcript of each call, and short notes Jakob writes after each session to track your progress.

Players under 18: a parent or guardian books, pays and consents for the player and joins the first call. We record who the parent or guardian is.

Data collected automatically: we count visits with self-hosted analytics, also before you consent, but then without cookies: pages viewed, scroll depth, and which links, buttons and forms are used. With your consent, analytics may also set cookies to recognise a returning visit, and embedded media may process technical data such as IP address and device/browser information.

The federal PDPL has no general legitimate-interest basis. Article 4 prohibits processing without consent and sets out a closed, exhaustive list of exceptions. The one that matters most in practice is the contract exception: processing necessary to perform a contract to which the data subject is a party, or to take steps at the data subject’s request prior to concluding one.

The dividing line is who initiates the interaction. What you set in motion is permitted without consent; what we would start on our own initiative is not. That is why Jakob’s emails rest on your consent: the Performance Code is free, and in return you agree to receive it with two short follow-up notes, sent only after you confirm your address.

Booking, payment and the sessions themselves are necessary to perform our contract with you, or with the parent or guardian who books for a player under 18. The Player Record Sheet and session notes we process on that basis and with the consent you give on the sheet.

We treat the cookie-free measurement as not personal data: the IP address is shortened before it is stored, nothing is kept on your device, visits are grouped for one day at most, nothing you type is recorded, and the data is neither shared nor combined with other records. Strictly necessary cookies store only your cookie choices.

Where we rely on your consent, you can withdraw it at any time, as easily as you gave it: cookies via "Cookie settings" in the footer, Jakob’s emails via the unsubscribe link at the bottom of each one, anything else by contacting us. You keep the Performance Code. Withdrawal does not affect processing carried out before it.

We do not sell your data, and nobody receives it for their own marketing. The service providers below process it on our behalf, under contract and only on our instructions.

Zoho (Zoho Corporation) for scheduling (Zoho Bookings), our client records (Zoho CRM), email, and Jakob’s emails (Zoho Campaigns, which also measures opens and clicks to show which notes are useful).

Stripe for card payments. Stripe receives your payment details directly and also processes them under its own privacy policy, for example to prevent fraud.

Zoom for the video calls. Calls are not recorded as audio or video. Zoom creates a written transcript of each call, which Jakob uses for your session summary. Zoom receives your name, email, the technical data needed to run the call and the spoken content for the transcript.

Our technical service provider Orentara runs this website, our analytics (self-hosted Matomo) and our automation (n8n) on servers of netcup GmbH. YouTube shows embedded videos only after you allow marketing cookies.

We disclose personal data to authorities only where the law requires it.

Booking, client, email and mailing-list data is stored in Zoho’s data centre in the United Arab Emirates. This website, our analytics and our automation run on servers in the European Union.

Stripe and Zoom are based in the United States and may process your data there and in other countries.

For transfers under the UAE PDPL (Arts. 22-23) we rely on countries the UAE Data Office designates as adequate, or an exception such as your explicit consent or contract necessity. Detailed mechanisms depend on the PDPL Executive Regulations.

We keep personal data only as long as needed for the purpose it was collected, or as required by law, and then delete or anonymise it.

Enquiries: 24 months. Completed data requests: 12 months, as proof that we handled them. Jakob’s mailing list: until you unsubscribe. The record of your email consent: 24 months, like enquiries.

Mentoring records (Player Record Sheet, call transcripts, session notes, booking history): 24 months after our work ends, or sooner if you ask, unless the law requires us to keep them longer.

Payment and invoice records: as long as UAE commercial and tax law requires.

You can request access to, rectification of, or erasure of your personal data, restrict or object to processing, and withdraw consent.

Under the UAE PDPL your rights are set out in Articles 13-17; the primary law does not fix a response deadline (this is left to the Executive Regulations), and we act without undue delay.

Contact us first at jt@awarenessperformance.com. You may also complain to the UAE Data Office.

For the cookies this site uses and how to change your choices, see our Cookie Policy at /en/cookie-policy.

We may update this policy; the effective date is shown when we publish a change. Last updated: October 18, 2026.